Frequently Asked Questions (FAQ)
1) How to choose the right size of the sandals?
You can measure your feet and +1.5 cm and choose the size in the size chart or follows 3 easy step here
2) Are Capana Water Repellent?
Yes, Capana are water repellent which can absorb some certain amount of Water like Rain. In additions, we do not recommend to use direct with water like water sport.
3) Are Capana adjustable?
Yes, Capana are adjustable in the side straps
4) Are Capana fit with Wide feet?
Yes, if you have wide feet. the most suitable style for you is "RELAX"
5) Does Capana offer worldwide shipping?
We're now offer shipping to USA, European countries, Australia and some part of Asia. Please feel free to contact us if you need any special request on this.
6) How long does it takes to delivery?
Within USA (Free Shipping) takes : 5-16 business days
Within USA (Express) takes : 3-5 business days
Within Europe takes : 3-5 business days
Within Australia : 3-6 business days
Within Asia takes : 3-5 business days
*However, the sending time will also affected by holidays-festival period, therefor, if customer need the sandals arrive fast please choose Express option*
7) How can I care Capana?
Clean with water and soap. Wash the strap gently and clean the sole with wet wipe.
8) Does Capana ship to Europe?
Yes, we ship to Europe
Deliveries to all EU countries
We ship to customers in EU countries. For all orders shipped to countries within the European Union (EU) with a total value under 150€ (excluding taxes and delivery), taxes and duties will be paid at checkout. This means that the price you see for the item(s) in your cart is the final price you'll pay, and there will be no additional fees or charges upon delivery. We make sure to follow all EU regulations and guidelines regarding taxes and duties, and strive to make the checkout process as easy and transparent as possible. If you have any questions or concerns about our EU shipping policy, please don't hesitate to contact us.